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Frequently Asked Questions

Products

Can I see the flowers in person first?

We would be happy to meet with you in person to show you a sample of whatever flowers you are interested in. This will be by appointment only, so please call or email us if this is something you would like before renting our product.

Can I have an arch or cross customized with real flowers?

Yes, we would love to customize any arch or cross for an additional fee.

What if I want to see an arch, cross, or backdrop in person first?

We are unable to meet to show you these products because they are too big and cumbersome to transport for these kinds of appointments. We strive to provide you with clear and precise photos so you know what the product looks like before you rent.

What if I need design help?

One of our specialists would be happy to consult with you regarding your event and make suggestions on rental items.

What happens if I damage a product?

You will be charged a replacement fee.

Do I have to clean the products I rented?

No, as long as there isn’t heavy dirt or debris on it.

Payments & Fees

What forms of payment do you accept?

All major credit cards.

Are there any additional fees I should know about?

Yes, after hours fees. Any pickup after 9pm is subject to after-hours fees.

What are the pickup fees after 9pm?

10pm = $100, 11pm = $200; 11pm is the latest pickup option available.

When is the final payment due?

Final payment will be charged 72 business hours prior to your designated delivery or will-call date. If you are placing an order within a week of your desired delivery or will-call date, payment is due in full.

Can I add items at the last minute to my event?

Yes, you can make changes to your order. Increasing your rental order is based on availability and order reduction more than 25% of the rentals on the signed agreement is subject to penalties.

How much are delivery fees if my order does not meet the minimum spend per milage requirement?

That depends on distance and if setup is required. Please email us and we’ll send you a quote based on these 2 factors.

When I receive a quote, does that mean my items are on hold?

No, your items will not be reserved in our system until you return a signed quote, terms & conditions and a filled-out credit card authorization form to your sales representative. Once your sales representative receives these completed forms, they will process your payment and email you the reservation confirmation. If you do not receive a reservation confirmation, your order is not reserved. Please call our office at 832-491-8525.

Once an order is reserved, can I make revisions?

Yes, final changes are due 72 business hours prior to the designated delivery or will call date. Please be sure to make revisions or cancel prior to that date. Any additions will be subject to availability. If anything is canceled within the 48-business hour time period, you may incur a restocking fee per item canceled.

Do I receive a refund in case of inclement weather?

We deliver in rain or sunshine. However, we can reschedule your event to any available date without penalty.

Shipping & Delivery

Where do you deliver?

Up to a 75-mile radius from our Cypress, TX headquarters.

Are the products available for pickup?

Tables and chairs are available for pickup, but you must have a suitable truck, trailer, etc that can transport these items. Arches, crosses, and tents must be delivered and setup by our team.

How far in advance do you need to place an order?

To be safe, one week in advance for small events. One month for larger events. All rentals are based on availability.

Do I need to be on-site during the delivery & pickup?

For Deliveries:
Yes, either you or someone designated by you who knows where the items should be delivered, and set-up needs to be on-site during the delivery. If you or someone designated by you are not on-site during delivery, our crew will deliver the items and set up in a way we feel is the best. If we set up incorrectly, additional labor fees will be applied to return to location.

 

For Pick Ups:
Yes, either you or someone designated by you who knows where all the items are should be on-site during the pickup. If you or someone designated by you are not on-site and something is left behind because our crew could not locate it, please email or call your sales representative providing this information. The rental billing department will assist in arranging the return of items left behind. Please keep in mind a pickup fee may apply.

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